Put the comment column in Text and the satisfaction score in Color value as Average, with Color by → Sentiment and Neutral value at the middle of the scale. Big words are what people talk about; red ones come with low scores. Click a word to see the answers that use it in a table next to the cloud.
Ticket descriptions in Text, two-word phrases on: “password reset”, “late delivery” and “wrong invoice” stand out on their own. Add the product to a slicer to compare.
Reviews in Text, rating as Color value. Turn on automatic language detection when reviews come in several languages.
Keywords in Words, clicks or impressions in Size. A hierarchy (topic → keyword) lets you drill down.
Style template Poster, or Shape → Text with your brand name, or Shape → Image with your logo stored in the model.