Support — Likert Survey Pro

Fill in the Scale order well with a numeric rank, or sort the response column in the model. If the well is filled and the order is still wrong, check its aggregation: with one row per respondent, Sum inflates the rank by the number of rows. Set it to Minimum.

Scale → Neutral point offers three answers. Split across the centre puts half of it either side, which is the usual convention. Count as positive moves it entirely to the right. Leave out of the bar removes it from the chart and from each question's total, so the remaining percentages are recalculated over the answers that expressed an opinion.

Any number of points works. Set Negative points to how many fall on the negative side. With an even number of points there is no middle one, so the neutral setting has nothing to split and can be left as it is.

Top box and bottom box: the share of the most positive answers and of the most negative ones. Top / Bottom box → Box size chooses how many points go into each, so Top-2 on a 5-point scale is Agree plus Strongly agree.

Top box minus bottom box, on the same idea as a Net Promoter Score. Green at zero or above, red below. Both colours and the text size are configurable.

The block's summary, chosen in Question table → Block score: mean score on the scale, share of positive answers, or NPS. It is weighted by responses, not by questions, so a question answered by 95 people does not count the same as one answered by 250.

The ramp is built from Colors → Negative end, Neutral and Positive end. For full control, the fx button on Scale point drives the colour from a rule.

Yes. Question table shows one colour picker per block, seeded from the report theme, so the colours follow the theme until you override them.

Layout → Scroll when rows do not fit keeps the rows at a readable height and lets the chart scroll; the legend stays put. Turn it off and the rows shrink so that everything fits at once, which is what you want when the report is exported to PDF or PowerPoint, where only the visible part is captured.

The question column sizes itself to the longest question, up to Labels → Question column width. Raise that limit, or reduce the text size.

They render under a Pro preview watermark so you can see what the plan gives before buying, which Microsoft's publishing guidelines allow. In reading view, and wherever Power BI cannot check licences — Publish to Web, embedding, export — the free result is drawn with no watermark. A published report never uses a feature you have not paid for.

The licence is read once per session, after the first render. Refresh the report. If it persists, check in the Microsoft 365 admin centre that the licence is assigned to the account opening the report, and write to support@tcviz.com with the tenant name.